APPENDIX c6_sf2.html 6 pages/c6_sf2_ss7.html pages/c6_sf3.html APPENDIX Troubleshooting USB and network 5 DHCP Media sharing setup MAC Address Filter Playing back music stored on media servers (PCs/NAS) Updating the firmware (FIRM. UPDATE)

Troubleshooting

USB and network

Problem
Cause
Remedy
The unit does not detect the USB device.
The USB device is not connected to the USB jack securely.
Turn off the unit, reconnect your USB device, and turn the unit on again.
The file system of the USB device is not FAT16 or FAT32.
Use a USB device with FAT16 or FAT32 format.
Folders and files in the USB device cannot be viewed.
The data in the USB device is protected by the encryption.
Use a USB device without an encryption function.
The files in the USB device cannot be played back continuously.
Files not supported by the unit exist in the selected folder.
If the unit detects a series of unsupported files (such as images and hidden files) during playback, playback stops automatically. Do not store the unsupported files in the playback folder.
The network feature does not function.
The network parameters (IP address) have not been obtained properly.
Enable the DHCP server function on your router and set “DHCP” in the “Setup” menu to “On” on the unit (). If you want to configure the network parameters manually, check that you are using an IP address which is not used by other network devices in your network ().
The unit cannot connect to the Internet via a wireless router (access point).
The wireless router (access point) is turned off.
Turn on the wireless router.
The unit and the wireless router (access point) are too far apart.
Place the unit and the wireless router (access point) closer to each other.
There is an obstacle between the unit and the wireless router (access point).
Move the unit and the wireless router (access point) in a location where there are no obstacles between them.
Wireless network is not found.
Microwave ovens or other wireless devices in your neighborhood might disturb the wireless communication.
Turn off these devices.
Access to the network is restricted by the firewall settings of the wireless router (access point).
Check the firewall setting of the wireless router (access point).
The unit does not detect the PC.
The media sharing setting is not correct.
Configure the sharing setting and select the unit as a device to which music contents are shared ().
Some security software installed on your PC is blocking the access of the unit to your PC.
Check the settings of security software installed on your PC.
The unit and PC are not in the same network.
Check the network connections and your router settings, and then connect the unit and the PC to the same network.
The MAC address filter is enabled on the unit.
In “MAC Address Filter” in the “Setup” menu, disable the MAC address filter or specify the MAC address of your PC to allow it to access to the unit ().
The files in the PC cannot be viewed or played back.
The files are not supported by the unit or the media server.
Use the file format supported by both the unit and the media server. For information about the file formats supported by the unit, see "Playing back music stored on media servers (PCs/NAS)".
The files in the PC cannot be played back continuously.
Files not supported by the unit exist in the selected folder.
If the unit detects a series of unsupported files (such as images and hidden files) during playback, playback stops automatically. Do not store the unsupported files in the playback folder.
The Internet radio cannot be played.
The selected Internet radio station is currently not available.
There may be a network problem at the radio station, or the service may have been stopped. Try the station later or select another station.
The selected Internet radio station is currently broadcasting silence.
Some Internet radio stations broadcast silence at certain of times of the day. Try the station later or select another station.
Access to the network is restricted by the firewall settings of your network devices (such as the router).
Check the firewall settings of your network devices. The Internet radio can be played only when it passes through the port designated by each radio station. The port number varies depending on the radio station.
The iPod does not recognize the unit when using AirPlay.
The unit is connected to a multiple SSID router.
Access to the unit might be restricted by the network separation function on the router. Connect the iPod to the SSID which can access the unit.
The application for smartphone/tablet “AV CONTROLLER” does not detect the unit.
The unit and smartphone/tablet are not in the same network.
Check the network connections and your router settings, and then connect the unit and smartphone/tablet to the same network.
The MAC address filter is enabled on the unit.
In “MAC Address Filter” in the “Setup” menu, disable the MAC address filter or specify the MAC address of your smartphone/tablet to allow it to access to the unit ().
No sound from the MusicCast compatible device.
The MusicCast compatible device is turned off.
Turn on the MusicCast compatible device.
The MusicCast compatible device is not connected to the MusicCast network.
Connect the device with “MusicCast CONTROLLER”.
The MusicCast connection cannot be made on “MusicCast CONTROLLER”.
The mobile device which “MusicCast CONTROLLER” is installed is not connected to the wireless network at your home.
Connect the mobile device to the wireless router and start “MusicCast CONTROLLER”.
Disable the cellular data transmission.
The MusicCast compatible device is turned off.
Turn on the MusicCast compatible device.
“MusicCast CONTROLLER” does not detect a MusicCast compatible device.
The mobile device which “MusicCast CONTROLLER” is installed is not connected to the wireless network at your home.
Connect the mobile device to the wireless router and set the MusicCast compatible device with “MusicCast CONTROLLER”.
The MusicCast compatible device is turned off.
Turn on the MusicCast compatible device.
Enable the network standby function on the MusicCast compatible device.
Firmware update via the network is failed.
It may not be possible depending on the condition of the network.
Update the firmware via the network again or use a USB memory device ().