APPENDIX c6_sf3.html 6 pages/c6_sf3_ss2.html pages/c6_sf3_ss4.html APPENDIX Troubleshooting Audio 12 Sound Max Volume Test Tone Optimizing the speaker settings automatically (YPAO) Configuration Adaptive DSP Level Subwoofer Connecting a TV and playback devices TV Audio Input ARC ECO Mode Connecting an HDMI-compatible device to play back videos/audio

Troubleshooting

Audio

Problem
Cause
Remedy
No sound.
Another input source is selected.
Select an appropriate input source with the input selection keys.
Signals that the unit cannot reproduce are being input.
Some digital audio formats cannot be played back on the unit. To check the audio format of the input signal, use “Information” in the “Sound” menu ().
The cable connecting the unit and playback device is defective.
If there is no problem with the connection, replace with another cable.
The volume cannot be increased.
The maximum volume is set.
Use “Max Volume” in the “Setup” menu to adjust the maximum volume ().
A device connected to the output jacks of the unit is not turned on.
Turn on all devices connected to the output jacks of the unit.
No sound is coming from a specific speaker.
The playback source does not contain a signal for the channel.
To check it, use “Information” in the “Sound” menu ().
The currently selected sound program/decoder does not use the speaker.
To check it, use “Test Tone” in the “Setup” menu ().
Audio output of the speaker is disabled.
Perform “YPAO” () or use “Configuration” in the “Setup” menu to change the speaker settings ().
The volume of the speaker is set too low.
Perform “YPAO” () or use “Level” in the “Setup” menu to adjust the speaker volume ().
The speaker cable connecting the unit and the speaker is defective.
If there is no problem with the connection, replace with another speaker cable.
The speaker is malfunctioning.
To check it, replace with another speaker. If the problem persists, the unit may be malfunctioning.
No sound is coming from the subwoofer.
The playback source does not contain LFE or low-frequency signals.
To check if the subwoofer is working properly, use “Test Tone” in the “Setup” menu ().
Subwoofer output is disabled.
Perform “YPAO” () or set “Subwoofer” in the “Setup” menu to “Use” ().
The volume of the subwoofer is too low.
Adjust the volume on the subwoofer.
The subwoofer has been turned off by its auto-standby function.
Disable the auto-standby function of the subwoofer or adjust its sensitivity level.
No sound from the playback device (connected to the unit with HDMI).
The TV does not support HDCP (High-bandwidth Digital Content Protection).
Refer to the instruction manuals for the TV and check the TV’s specifications.
The number of devices connected to the HDMI OUT jack exceeds the limit.
Disconnect some of the HDMI devices.
No sound from the playback device (when HDMI Control is used).
The TV is set to output audio from the TV speakers.
Change the audio output setting on your TV so that the playback device audio is output from the speakers connected to the unit.
TV audio is selected as the input source.
Select an appropriate input source with the input selection keys.
No sound from the TV (when HDMI Control is used).
The TV is set to output audio from the TV speakers.
Change the audio output setting on your TV so that the TV audio is output from the speakers connected to the unit.
A TV that does not support ARC is connected to the unit only with an HDMI cable.
Use a digital optical cable to make an audio connection ().
(If the TV is connected to the unit with an audio cable)
The TV audio input setting does not match the actual connection.
Use “TV Audio Input” in the “Setup” menu to select the correct audio input jack ().
(If you are trying to use ARC)
ARC is disabled on the unit or TV.
Set “ARC” in the “Setup” menu to “On” (). Also, enable ARC on the TV.
Only the front speakers work on multichannel audio.
The playback device is set to output 2-channel audio (such as PCM) only.
To check it, use “Information” in the “Sound” menu (). If necessary, change the digital audio output setting on the playback device.
Noise/hum is heard.
The unit is too close to another digital or radio frequency device.
Move the unit further away from the device.
The cable connecting the unit and playback device is defective.
If there is no problem with the connection, replace with another cable.
The sound is distorted.
The volume of the unit is too high.
Turn down the volume. If “ECO Mode” in the “Setup” menu is set to “On”, set it to “Off” ().
A device connected to the unit’s output jacks is not turned on.
Turn on all devices connected to the unit’s output jacks.
The sound is interrupted.
If you are using Zone2, HDMI audio output may be interrupted during some zone operations due to internal circuitry switching.
For details, see "Connecting an HDMI-compatible device to play back videos/audio".