TROUBLESHOOTING
- When any problem appears
- If trouble occurs, first check the following:
- Power, system, or remote control trouble
- The power does not turn on
- The power does not turn on in synchronization with the TV
- The power does not turn off
- The power turns off (standby mode) immediately
- The unit enters standby mode automatically
- The unit is not reacting
- The unit cannot be controlled using the remote control
- Cannot select the desired input source even if “INPUT” is pressed
- The RED/GREEN/YELLOW/BLUE keys of the remote control do not operate
- Audio trouble
- No sound
- The volume cannot be increased
- No sound is coming from a specific speaker
- No sound is coming from the subwoofer
- No sound from the playback device connected to the unit with HDMI
- No sound from the TV when HDMI Control is used
- Only the front speakers work on multichannel audio
- Noise/hum is heard
- The sound is distorted
- Video trouble
- No video
- No video from the playback device connected to the unit with HDMI
- No image (contents required the HDCP 2.2 - compatible HDMI device) from the playback device
- The menu of the unit is not displayed on the TV
- FM/AM radio trouble
- FM radio reception is weak or noisy
- AM radio reception is weak or noisy
- Radio stations cannot be selected automatically
- AM radio stations cannot be registered as presets
- USB trouble
- The unit does not detect the USB device
- Folders and files in the USB device cannot be viewed
- The unit does not perform continuous playback on files of USB device
- Bluetooth® trouble
- Cannot make the unit pair with a Bluetooth® device
- A Bluetooth® connection cannot be established
- No sound is produced, or the sound is interrupted during playback with Bluetooth® connection
- Error indications on the front display
- Error indications on the front display