TROUBLESHOOTING

TROUBLESHOOTING

Power, system, or remote control trouble

The power does not turn on

The power does not turn on in synchronization with the TV

The power does not turn off

The power turns off (standby mode) immediately

The unit enters standby mode automatically

The unit is not reacting

The unit cannot be controlled using the remote control

Cannot select the desired input source even if “INPUT” is pressed

The RED/GREEN/YELLOW/BLUE keys of the remote control do not operate

Audio trouble

No sound
The volume cannot be increased
No sound is coming from a specific speaker
No sound is coming from the surround back speaker
No sound is coming from the subwoofer
No sound from the playback device connected to the unit with HDMI
No sound from the TV when HDMI Control is used
Only the front speakers work on multichannel audio
Noise/hum is heard
The sound is distorted

Video trouble

No video
No video from the playback device connected to the unit with HDMI
No image (contents required the HDCP 2.2/2.3 - compatible HDMI device) from the playback device
The menu of the unit is not displayed on the TV

FM/AM radio trouble

FM radio reception is weak or noisy
AM radio reception is weak or noisy
Radio stations cannot be selected automatically
AM radio stations cannot be registered as presets

USB trouble

The unit does not detect the USB device
Folders and files in the USB device cannot be viewed
The unit does not perform continuous playback on files of USB device

Network trouble

The network feature does not function
The unit cannot connect to the Internet via a wireless router (access point)
Wireless network is not found
The unit does not detect the media server (PC/NAS)
The files in the media server (PC/NAS) cannot be viewed or played back
The Internet radio cannot be played
The iPhone does not recognize the unit when using AirPlay
The application for mobile devices does not detect the unit
Firmware update via the network is failed

Bluetooth^® trouble

A Bluetooth^® connection cannot be established
No sound is produced, or the sound is interrupted during playback with Bluetooth^® connection