No sound can be heard

  • The cable may not be correctly connected (when using the 3.5 mm stereo mini-plug cable).
  • The 3.5 mm stereo mini-plug cable jack of this product may not be correctly connected to your external device.
  • The volume of the external device is low when using a 3.5 mm stereo mini-plug cable.
  • Raise the volume on your external device.