Troubleshooting
- Read this first
- Cannot connect
- Power will not turn on
- The product cannot be charged
- The product does not operate or play back
- No sound can be heard
- Sound can only be heard from one earphone
- Sound is not good or sounds strange
- The sound is distorted, noisy or choppy.
- Using only one of the earphones
- Resetting and initializing the product
- Updating the firmware
- List of support centers