TROUBLESHOOTING
- Check the following first
- Power and overall functionality
- The power turns off suddenly
- The power cannot be turned on
- No operations can be performed from the sound bar’s controls
- All indicators are off although the power is on (the power appears to be off)
- The sound bar does not function correctly
- The sound bar turns on by itself
- The sound bar cannot be controlled with the remote control
- The sound bar cannot be controlled using the TV’s remote control
- Audio playback
- No sound
- No sound is coming from the subwoofer
- The volume decreases when the sound bar is turned on
- No surround effect
- Noise is heard
- Bluetooth connection
- The sound bar cannot be connected to a Bluetooth device
- No sound can be heard or the sound cuts off intermittently from a Bluetooth device
- Use of the app
- The app cannot detect the sound bar
- Other frequent actions
- How to connect AV devices such as BD/DVD players
- How to minimize standby power consumption
- How to replace the remote control battery
- What to do if the sound bar and subwoofer are not paired automatically
- How to reset the sound bar