No sound can be heard or the sound cuts off intermittently from a Bluetooth® device

  • The volume on the Bluetooth device is too low.
  • Raise the volume on the Bluetooth device.
  • Bluetooth is not selected as the input source of the sound bar.
  • Select Bluetooth as the input source.
  • Playback is not being performed on the Bluetooth device.
  • Perform playback on the Bluetooth device.
  • The audio output destination on the Bluetooth device is not set to the sound bar.
  • Select the sound bar as the audio output destination on the Bluetooth device.
  • The connection to the Bluetooth device was terminated.
  • Connect to the Bluetooth device again.
  • The sound bar is too far away from the Bluetooth device.
  • Move the Bluetooth device near the sound bar.
  • A device emitting electromagnetic waves (such as a microwave oven or a wireless device) is located nearby.
  • Do not use the sound bar near devices that emit electromagnetic waves.
  • Playback is being performed on another Bluetooth device.
  • Stop the current playback, and perform playback on the other Bluetooth device.