The product does not operate or play back

  • The earbuds are still charging.
  • You cannot use this product while they are charging. Use the earbuds after charging is finished.
  • There is not enough battery power.
  • Charge the earbuds.
  • The product is temporarily not functioning in a stable way.
  • After putting the earbuds back into the charging case, wait for at least 10 seconds and then take them out again.
  • If this does not solve the problem, initialize (factory reset) the earbuds.