The product does not operate or play back
- The earbuds are still charging.
- You cannot use this product while they are charging. Use the earbuds after charging is finished.
- There is not enough battery power.
- Charge the earbuds.
- The product is temporarily not functioning in a stable way.
- After putting the earbuds back into the charging case, wait for at least 10 seconds and then take them out again.
- If this does not solve the problem, initialize (factory reset) the earbuds.