Cannot connect

  • The product is not pairing correctly.
  • If the information for this product still remains in the list of connected devices on your Bluetooth device, delete that information and try pairing again.
  • The information for a Bluetooth device that was registered on this product was deleted.
  • If you pair a device beyond the maximum number of pairable Bluetooth devices, the information for device you first paired (the oldest pairing) is deleted. Pair this product once more.
  • This product may already be connected to another Bluetooth device.
  • On your Bluetooth device, remove the connection with this product and then connect this product again.
  • This product and your Bluetooth device may be too far apart.
  • Move this product closer to the Bluetooth device.
  • A device that emits electromagnetic waves (such as a microwave oven, access point and so on) might be nearby.
  • Do not use this product near other devices that emit electromagnetic waves.