Troubleshooting Problems with Wireless LAN Connections
Factors such as electromagnetic interference can result in disconnection, recording or playback stopping, and other similar problems. In such a case, please try to resolve the problem using the following countermeasures.
NOTE
The term “access point” below refers to any device that can function as a router.
Countermeasure | Connection via an access point | Connection not via an access point | Applicable situations |
Change the Wi-Fi channel being used. |
(Refer to the manual that came with your access point for details regarding Wi-Fi channels.) |
(Refer to the Owner’s Manual or Reference Manual that came with your instrument for details regarding Wi-Fi channels.) | When, in addition to the access point to which the instrument and the iPhone/iPad are connected, other access points are available (multiple networks are displayed on the iPhone/iPad Wi-Fi settings screen). |
Stop using Wi-Fi on other devices connected to the same access point. |
| - | When watching video or downloading data on other devices connected to the same network overloads the access point and causes the wireless speed to drop. |
Change to Connection H (connection not via an access point). |
| - | When multiple devices are connected to the same network. The access point is overloaded and the wireless speed has dropped. |
Turn off any electrical products generating electromagnetic interference. |
|
| When electromagnetic waves used by wireless devices such as portable telephones, microwave ovens, and Bluetooth devices are causing interference. |
Move closer to the access point. |
| - | When the network signal strength shown by the instrument’s Wi-Fi settings page or iOS is low. |
Move the instrument slightly away from the access point. |
| - | When the instrument is right beside the access point, and the strength of the electromagnetic waves is actually making it difficult to receive data. |
Turn off Bluetooth on iOS. |
|
| Bluetooth can generate electromagnetic interference even when not being used to connect to other devices. |
Update iOS to the latest version. |
|
| In certain cases, communication performance may be improved by updating iOS. |
Restart the iOS device. |
|
| In certain cases, devices may connect after being reset. |
Restart the access point. |
| - | In certain cases, devices may connect to an access point when it is restarted. |
Update the access point’s firmware to the newest version. |
| - | In certain cases, updating the firmware may improve communication performance. |
Replace the access point. |
| - | When using an access point employing old specifications such as IEEE802.11b. |
