If you are trying to use eARC/ARC, the HDMI cable is not connected to the eARC/ARC-compatible HDMI jack on the TV.
Connect the HDMI cable to the eARC/ARC-compatible HDMI jack (HDMI jack marked “ARC”) on the TV. Some HDMI jacks on the TV are not compatible with eARC/ARC. For details, refer to the instruction manual for the TV.