Cannot connect

  • Earbuds (L) and (R) are not connecting properly.
  • Put the earbuds back into the charging case and then take them out again.
  • The earbuds will turn on and both earbuds automatically connect. The indicators display as shown below.
    • Power on: Blue Lights up for 1 sec
    • Earbuds (L) and (R) are now connected: Purple Lights up for 5 sec
    • The indicators may flash blue for a while after you remove the earbuds from the charging case.
  • The product is not pairing correctly.
  • If the information for this product still remains in the list of connected devices on your Bluetooth device, delete that information and try pairing again.
  • The information for a Bluetooth device that was registered on this product was deleted.
  • If you pair a device beyond the maximum number of pairable Bluetooth devices, the information for device you first paired (the oldest pairing) is deleted. Pair this product once more.
  • This product may already be connected to another Bluetooth device.
  • On your Bluetooth device, remove the connection with this product and then connect this product again.
  • This product and your Bluetooth device may be too far apart.
  • Move this product closer to the Bluetooth device.
  • A device that emits electromagnetic waves (such as a microwave oven, access point and so on) might be nearby.
  • Do not use this product near other devices that emit electromagnetic waves.
  • You may be using an unsupported Bluetooth device.
  • This product cannot be paired with devices that require a passkey when pairing, as this feature is unsupported.