HDMI video is not displayed correctly on TV screen
- The HDMI cable is not securely connected.
- Connect the HDMI cable properly. For details, see the following:
- “Connecting a TV that supports Audio Return Channel (ARC)”
- “Connecting a TV that does not support Audio Return Channel (ARC)”
- A communication error between the unit and connected device has occurred.
- A communication error may occur depending upon the generation of the device connected to the unit. See the following if such an error occurs:
- The TV does not support HDCP version 2.2/2.3.
- Connect the unit to the HDMI input jack on an HDCP v2.2/2.3-compliant TV when playing video content that requires an HDCP v2.2/2.3-compliant device.
- The unit is connected to an HDMI input jack on the TV that does not support HDCP v2.2/2.3.
- Connect the unit to an HDMI input jack on the TV that supports HDCP v2.2/2.3 when playing video content that requires an HDCP v2.2/2.3-compliant device.
Related links
- The power turns off suddenly
- The power cannot be turned on
- No operations can be performed from the unit’s touch panel
- All indicators go out although the unit is turned on (it may seem that the unit is turned off)
- The unit does not function correctly
- The unit turns on by itself
- The TV’s 3D glasses do not work
- When the unit is turned off, video and/or audio from an AV device are not output to the TV
- The unit cannot be operated using the remote control
- The TV cannot be operated using the TV’s remote control
- The unit cannot be operated using the TV’s remote control
- Alexa will not operate the unit
- Alexa does not respond when summoned.