Problems with the audio

No sound

  • A different input is selected.
  • Use the input source selection key to select the correct input. For more details, refer to the following.
  • The product is receiving an input signal that it cannot play.
  • This product cannot play some digital audio formats. Make sure the signal is in a format that this product can play. See the following for information on supported file formats and decoding formats.
  • A cable connecting this product and an audio device is damaged.
  • If you check the connections and they seem fine, replace the cable with a different one.
  • The output speakers are not set correctly.
  • Press the SPEAKERS A or SPEAKERS B key corresponding to the jacks to which the speakers are connected to turn their output ON. For more details, refer to the following.
  • The audio is muted.
  • Press the MUTE key to cancel muting.
  • Headphones are plugged into the PHONES jack.
  • Unplug the headphones.
  • This product was put into Standby by the Auto Power Standby function.
  • Set “AutoPowerStdby (Auto Power Standby)” to “Off” from the Setup menu. For more details, refer to the following.

Volume cannot be increased

  • The maximum volume is set too low.
  • Adjust the maximum value via “Max Volume” in “Volume” in the Setup menu. For more details, refer to the following.
  • The power of the external device connected to the output jacks of this product is OFF.
  • Turn all corresponding devices ON.
  • The volume interlocks between each device and this product have not been configured for Bluetooth/AirPlay playback from a Bluetooth device or AirPlay device.
  • Configure the volume interlocks of each device via “Vol. Interlock (Volume Interlock)” on the Option menu. For more details, refer to the following.
  • LOUDNESS is set too low.
  • First, lower the volume with VOLUME, then return LOUDNESS to the FLAT position and readjust the volume.

No sound is output from a particular speaker

  • BALANCE is set to the maximum for either left or right.
  • Adjust BALANCE so sound comes out of the left and right speakers.
  • A cable connecting this product and the corresponding speaker is damaged.
  • Check the connections of each jack on the speaker(s) and this product, and if no problem exists with the connections, the cable may be broken. Replace the cable with a different one.
  • The corresponding speaker may be damaged.
  • You can check this by replacing it with a different speaker that is functioning normally. If sound does not come from the replacement speaker either, this product may be faulty.

No sound is output from the subwoofer

  • The volume of the subwoofer is extremely low.
  • Adjust the volume on the subwoofer itself.
  • The auto standby function of the subwoofer (automatically turning the power OFF) was activated.
  • Disable auto-standby or adjust its operating sensitivity on the subwoofer itself.

Noise is being output

  • Digital and/or high frequency equipment is located near this product.
  • Increase the distance between this product and such devices.
  • A cable connecting this product and an audio device is damaged.
  • If you check the connections and they seem fine, replace the cable with a different one.

Sound is distorted

  • The volume is too loud.
  • Lower the volume.