Read this first
If this product does not operate normally while you are using it, first check the following.
[Search tag] #Q01 Troubleshooting
- Place both earphones back into the charging case and wait for at least 10 seconds, after which you can first take out earphone (R) and then earphone (L).
- Make sure that this product has been sufficiently charged.
- Update the firmware of this product to the latest version.
- Check the following items according to the trouble you are experiencing.
- “Cannot connect”
- “Power will not turn on”
- “The product cannot be charged”
- “The product does not operate or play back”
- “No sound can be heard”
- “Sound can only be heard from one earphone”
- “Sound is not good or sounds strange”
- “The sound is distorted, noisy or choppy.”
- “Using only one of the earphones”
- “Resetting and initializing the product”
TW-E3B