Sound can only be heard from one earphone

  • The signal may not be coming in clearly, making the connection unstable.
  • Move away from wireless devices such as access points, or appliances that produce electromagnetic waves such as microwave ovens. After placing both earphones into the charging case, take them out again.
  • You may be using a smartphone app that generates sound from only one channel.
  • Check whether you can hear sound coming from both left and right channels by playing back sound from a different app.
  • One of the earphones might be turned off.
  • Turn the power on.
  • The connection information for the registered Bluetooth device may not be working properly.
  • Delete the connection information of this product from the Bluetooth device, and then pair the earphones with the Bluetooth device.