Troubleshooting

9. Troubleshooting

Problem	Cause	Action
Can’t communicate with the target system.	Wi-Fi settings are incorrect.	Make settings that are appropriate for the access point that’s connected to the target system.
The message “Can’t connect to the Internet” appears on the iPad/iPhone screen, and ProVisionaire Kiosk can’t connect to the target system.	You may be attempting to access the Internet when a Wi-Fi network is selected	You will need to make the appropriate setting on the Wi-Fi device (access point/router) so that this message does not appear. One method of changing the setting of the Wi-Fi device is to disable the “redirect function”; contact the manufacturer of the device for details.
Can’t operate more than four widgets simultaneously.	Multitask gestures are turned on.	When using iPad, we recommend that you turn multitasking gestures off. 1. On the iPad, tap [Settings]. 2. Choose [General]>[Multitasking Gestures]>[Off].
Can’t operate more than three widgets simultaneously.	In the accessibility functions, the zoom function is turned on.	When using iPad, we recommend that you turn the zoom function off. 1. On the iPad, tap [Settings]. 2. Choose [General]>[Accessibility]>[Zoom Function]>[Off].
A dialog says that there is insufficient memory.	The memory within the app has been overwhelmed by a PDF, photo, or other image.	To reduce the amount of memory occupied, delete an image that you’re using. If you ignore this message and add a photo etc., the app may crash.
Can’t connect eight iPad units to one XMV/EXi8/EXo8.	Of the eight sessions simultaneously connected to the XMV/EXi8/ EXo8, one session is used for communication between the MTX/MRX and the XMV/EXi8/EXo8.For this reason, a maximum of seven external control devices can be connected.	Use a maximum of seven iPad units to control the XMV/EXi8/EXo8.
Can’t control an NXAMPmk2.	The UNIT ID of the NXAMPmk2 is set to 0.	Set the NXAMPmk2 that you want to control to a UNIT ID other than 0.
Nothing is shown for track list.	The assigned device is not connected to the network.	Connect the assigned device to the network.
Don’t know how to specify the device’s IP address.	―	Refer to the owner’s manual of the device or the application that controls it via the network.

Problem

Cause

Action

Can’t communicate with the target system.

Wi-Fi settings are incorrect.

Make settings that are appropriate for the access point that’s connected to the target system.

The message “Can’t connect to the Internet” appears on the iPad/iPhone screen, and ProVisionaire Kiosk can’t connect to the target system.

You may be attempting to access the Internet when a Wi-Fi network is selected

You will need to make the appropriate setting on the Wi-Fi device (access point/router) so that this message does not appear. One method of changing the setting of the Wi-Fi device is to disable the “redirect function”; contact the manufacturer of the device for details.

Can’t operate more than four widgets simultaneously.

Multitask gestures are turned on.

When using iPad, we recommend that you turn multitasking gestures off.
1. On the iPad, tap [Settings].
2. Choose [General]>[Multitasking Gestures]>[Off].

Can’t operate more than three widgets simultaneously.

In the accessibility functions, the zoom function is turned on.

When using iPad, we recommend that you turn the zoom function off.
1. On the iPad, tap [Settings].
2. Choose [General]>[Accessibility]>[Zoom Function]>[Off].

A dialog says that there is insufficient memory.

The memory within the app has been overwhelmed by a PDF, photo, or other image.

To reduce the amount of memory occupied, delete an image that you’re using. If you ignore this message and add a photo etc., the app may crash.

Can’t connect eight iPad units to one XMV/EXi8/EXo8.

Of the eight sessions simultaneously connected to the XMV/EXi8/ EXo8, one session is used for communication between the MTX/MRX and the XMV/EXi8/EXo8.For this reason, a maximum of seven external control devices can be connected.

Use a maximum of seven iPad units to control the XMV/EXi8/EXo8.

Can’t control an NXAMPmk2.

The UNIT ID of the NXAMPmk2 is set to 0.

Set the NXAMPmk2 that you want to control to a UNIT ID other than 0.

Nothing is shown for track list.

The assigned device is not connected to the network.

Connect the assigned device to the network.

Don’t know how to specify the device’s IP address.

―

Refer to the owner’s manual of the device or the application that controls it via the network.