Troubleshooting

Problem

Cause

Solution

The power cannot be turned on.

The remaining Battery life is low.

Charge this product according to the instructions on this page.

The power turns off unexpectedly.

The remaining Battery life is low.

Charge this product according to the instructions on this page.

The Auto Power Off has just been activated.

Make the appropriate settings such as disabling the Auto Power Off function and set the “Auto Power Off Time” to a longer time according to the instructions on this page.

The power turns off unexpectedly even while charging.

A loud sound is being output from the built-in speaker while charging the battery with a low current via a USB connection between the product and a computer, for example.

First, follow the instructions on this page about how to charge the battery. Next, instead of the built-in speaker, use the [PHONES/OUTPUT] jack as the sound output destination by connecting an external audio device as described on this page.

Problem

Cause

Solution

No sound

The product is set so that sound is not output from the built-in speaker.

Set “56 Utility Speaker Output” to a value other than “Off.”

An audio cable is connected to the [PHONES/OUTPUT] jack.

Unplug the cable from the [PHONES/OUTPUT] jack, or check the setting for “Menu 56 Utility Speaker Output”

The volume setting might be too low.

Based on the explanations on this page, make the appropriate settings such as increasing the volume.

The current Trigger might include settings in which the Pad produces no sound.

Set “Menu 40 Trigger A/D Gain” to a higher value.

Set “Menu 41 Trigger Note Output” to “On.”

Set “Menu 42 Trigger Note Velocity Fixed Value” to “Off” or a higher value.

Set “Menu 46 Trigger After Touch Output” to “On.”

Set “Menu 49 Trigger After Touch Fixed Value” to “Off” or a higher value.

"Menu 61 Utility Local Control" is set to "Off.

Set “Menu 61 Utility Local Control” to “On.”

Problem

Cause

Solution

Noise occurs.

A loop connection is configured due to a USB connection with an external device such as a computer.

See this page.

A smart device or tablet is near the product.

Turn on the Airplane mode of the smart device.

There is not a good volume balance between each of the sound parts.

The volume of some parts is louder (or quieter).

Based on the explanations on this page, make the appropriate settings such as increasing the volume.

No Effect is applied even if the Effect depth (Send Level) is set to a high value.

Regarding the Effect depth, either the overall Kit setting or the settings for each Pad (Voice setting) are too low.

Set the Effect Send Level for both the Entire Kit settings and Voice settings to a higher value. For Kit settings, see this page. For Voice settings, see this page.

The Velocity of the Note On does not increase (decrease) even if hitting the Pad strongly (softly).

The setting of the current Trigger does not match how hard the Pad is being hit.

Select another Trigger by following the instructions on this page. Otherwise, try changing the following values.

• “Menu 42 Trigger Note Velocity Fixed Value” and “Menu 43 Trigger Note Velocity Curve” for each Pad

• “Menu 44 Trigger Note Velocity Minimum” and “Menu 45 Trigger Note Velocity Maximum” for each Pad

“Menu 40 Trigger A/D Gain” for each Pad

The Pad setting for the current Kit has been changed somehow.

“Menu 34 Kit Interlock Edit” is set to “On.”

Set “Menu 34 Kit Interlock Edit” to “Off.”

The button does not work.

The Panel Lock function is enabled.

Disable the Panel Lock function as described on this page.

Problem

Cause

Solution

This product is not recognized on the smart device even though the product and smart device are connected via USB.

Some smart devices might misidentify themselves as the host (discharge side) and automatically disconnect.

Unplug the cable and plug it back in. For details about the USB connection between this product and the smart device/computer, see this page.