Troubleshooting

Symptom Cause Action

The device is not listed in the Map/List screen

Network adapter selection is incorrect.

Select the network adapter that is connected to the network that you want to monitor.

A wireless LAN network adapter is selected.

Select a wired Ethernet network adapter as this software does not support wireless LAN.

Because numerous devices are connected, it is taking a long time to search for devices.

This may take several minutes; please wait.
Information is shown consecutively, starting with devices for which information gathering has completed.
If a device is still not displayed, check the settings in the “Basic Settings” dialog box.

Switches made by another manufacturer are connected.

Since this software is optimized for Yamaha switches, it cannot display switches made by other manufacturers.

Dante-enabled device is detected as a conventional terminal

The network adapter selection was changed after starting Yamaha LAN Monitor.

If the network adapter selection is changed after starting Yamaha LAN Monitor, Dante-enabled devices may not be detected.
If Dante-enabled devices cannot be detected, restart Yamaha LAN Monitor.

The appropriate adapter is not specified in Dante Controller.

Check the network adapter settings in Dante Controller.

The computer is not connected to the same subnet as the Dante network.

Check the computer’s connections and the switch’s VLAN settings, and connect the computer to the same subnet as the Dante network.
If you are using VLAN PRESET C on the SWP series unit, information cannot be obtained correctly if the computer is connected to VLAN 2. Connect it to VLAN 1.

In this software, a computer on which Dante Virtual Soundcard is installed is detected as a device.

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A single Dante-enabled device is detected as two terminals

This is because most Dante-enabled devices, even if they have only one physical port, have two communication ports internally: a communication port for Dante and a communication port for device control.

This is how the device is designed.
Management will be easier if you assign the label and comment to these two ports.

Multiple devices are shown with the same port number

By design, if multiple Dante-enabled devices are connected as a daisy-chain, they are shown together at the same port number as the device that is connected immediately below the Yamaha switch.

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By design, devices that are connected below a switch made by another manufacturer are shown together immediately below the Yamaha switch that is located upstream of the switch made by the other manufacturer.

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Some information of a Dante-enabled device cannot be obtained correctly

In some cases, it might not be possible to obtain certain information for a Dante-enabled device not made by Yamaha.

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Snapshot function does not work

A snapshot has not been saved.

Click the [Snapshots] button to save the current connection status.

A device cannot be the object of snapshot monitoring.

  • In the “Basic Settings” dialog box, select the “Treat equipment as comparison for snapshots” check box.

  • In the “Connected Devices” view, select Snapshot for each device.

Can’t display the Web GUI

The computer’s network settings are not appropriate.

  • In Yamaha LAN Monitor, obtain the IP address of the computer and the IP address of the applicable device before you access the Web GUI.

  • It could be that the subnet settings of the switch and computer do not match. Check the network settings of each unit.

  • If the Web GUI does not appear even though the network settings are correct, try accessing the Web GUI once again.

The printing result and the print preview of the “Whole map” becomes blank.

Available memory for this software is insufficient due to the number of terminals displayed on the Whole map and the execution environment of this software.

  • From the “Basic Settings,” change the “Preview size” of the “Whole map” to “A6”.
    Changing the “Preview size” of the “Whole map” to “A6” reduces the amount of memory used by this software.

  • Allocate available free memory for this software.

  • Disconnect unnecessary terminals if connected.

The dialog “This PC has no network interface.” is displayed and the network adapter cannot be displayed on Yamaha LAN Monitor.

Wi-Fi is off on macOS10.15.x or later.

  • Turn on Wi-Fi in the network settings of macOS10.15.x or later.