Troubleshooting

Can’t go online.

The network interface card selection is wrong.

In the “Setup” dialog box, select the network interface card that is connected to the device.

The network interface card settings are wrong.

Enter ncpa.cpl in the search box at the right of the start button, and open “Network Connections.” Right-click the network interface card that you want to connect to the system, choose [Properties], and make sure that the IP/v4 settings are correct.

You have exceeded the maximum number of devices that can be connected simultaneously.

There is a limit on the number of devices that can be simultaneously connected to Kiosk or to R Remote.

The device-related settings are incorrect.

Make sure that the device identification information (the ID or IP displayed to the right of the device in the Devices area) matches the device on the network.

A floating area is not shown in the display.

The floating area was moved outside the visible area of the display.

On the [View] menu, execute the [Dock All] command.

Operating status information is not shown in the “System Monitor” window.

Three or more computers on which “ProVisionaire Edge” is running are connected to the same network.

Allow no more than two computers on the same network to be running “ProVisionaire Edge.”