When a problem occurs: Alexa does not function as instructed

Possible causes for this problem are as follows: Try the solutions that correspond to the cause.

• Ambient noise is too loud.
• Alexa cannot hear commands when there is loud ambient noise. Eliminate the cause of the noise or speak more loudly and clearly.
• The language setting for Alexa is different from the language being spoken to Alexa.
• Select the appropriate language in the following menu of the Sound Bar Controller app.
• ~ (Settings) > Amazon Alexa Settings > Amazon Alexa Language
• Alexa cannot understand your questions or commands.
• Use a more natural tone of voice and speak clearly.
• Try rephrasing your question or commands in different words or making it more specific.
• When giving commands to the Amazon Alexa app or another Alexa Built-in device to control the sound bar, use the name you set as the name of the sound bar in the Amazon Alexa app.
• The required Alexa skills have not been added.
• Some functions may require additional Alexa skills. If so, add the necessary Alexa skills.
• “Adding functions to Alexa”
• Your sound bar does not support the function commanded via Alexa.
• Some functions supported by other Alexa Built-in devices are not supported by your sound bar.
• The sound bar volume does not increase to the maximum when commanded to do so via Alexa.
• When using the Multi-Room Music function on SR-X50A, SR-X40A, or ATS-X500, the maximum volume that can be set is limited. This is due to the product specifications.